Return and exchange policy with ADORAWE in Oman

Through the endeavor of ADORAWE in Oman to provide the best services for online shoppers to have a successful and repeated purchase from ADORAWE, so today we will address the following topics to ensure that you get the best experience when shopping from ADORAWE. :
Method and conditions for exchanging from ADORAWE in Oman
How to return from ADORAWE in Oman
How to cancel requests from ADORAWE in Oman
Reasons for canceling requests from ADORAWE in Oman
How to modify the delivery address from ADORAWE in Oman

How to Exchange from ADORAWE Oman

ADORAWE is keen to gain customer satisfaction and facilitate his experience, which contributes to his happiness. Therefore, the site provides a return service for any products that you no longer want according to the following conditions:

• All products that you want to return to ADORAWE Oman must be in their proper condition with their original packaging and tag.
• The customer bears all fees related to the products returned to ADORAWE Oman.
• It is advised to contact the customer service of ADORAWE Oman via their e-mail to service@adorawe.net to report any problem with the services provided.

How to return products to ADORAWE Oman

• If you want to return your products to ADORAWE Oman, do not worry, all you have to make sure is to follow the following steps:
• Ensure the integrity of the product you want to return to ADORAWE Oman, including the original packaging and stickers.
• The product must be returned within 30 days only from the date of arrival of the product from ADORAWE Oman.
• Send the product that you want to return to ADORAWE Oman to the service center with the following information:
  • Product request number from ADORAWE Oman
  • Product name or SKU number provided by ADORAWE Oman
  • The main reason for returning the product to ADORAWE Oman must be determined.
• Your request will be answered within 24 hours by ADORAWE Oman customer service, and you will be notified of the temporary return address related to the site.
• When ADORAWE Oman confirms of the aforementioned conditions, it will send an email acknowledging that the site has received the goods, and your money will be returned within limited days to your original account.
• Refunds will be made from ADORAWE Oman within 7-10 days upon credit card payment.
• Refunds will be made from ADORAWE Oman within 3-7 days upon payment using the PayPal service.
• In the case of payment upon receipt, the money will be refunded to your account on the ADORAWE Oman website, or to your PayPal account if necessary.

How to cancel requests from ADORAWE Oman

You can cancel your request from ADORAWE Oman in the event that you change your mind or for any other reason by contacting the special e-mail service@adorawe.net, and you will be assisted in the process of canceling the order, knowing that the orders that have been shipped will not be canceled, as it will affect Your refusal to receive the shipment on submitting the order with the method of payment on receipt for the next time.

What are the reasons for canceling requests from ADORAWE Oman sometimes?

You may encounter a problem of canceling the request by the ADORAWE Oman site itself, within rare cases and is limited as follows:

• Failure to complete the payment process within 7 days of placing the purchase order from ADORAWE Oman
• The delivery address is incorrect. If you do not put the correct and complete address, the order will not be confirmed by customer service from ADORAWE Oman.
• If there is a problem with the stock and the products ordered from ADORAWE Oman are out of stock, the order will be canceled.

How to change the delivery address from ADORAWE Oman

After specifying the delivery address of your order, you may sometimes have to change it again and write a new address, and for this you can do as follows:

• Log in to your account on ADORAWE Oman
• In ADORAWE Oman you can find the address from "me" then "more services" then "address"
• Change the address from which you want to receive your orders online from (ADORAWE) Oman
• In the event that your order is in the process of processing, you must contact the customer service team via e-mail to amend the address, but if your order is in the shipping stage, you can contact the customer service via e-mail and the shipping company will be notified by the site to amend the delivery address.

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