Mamas and Papas Return and exchange policy in Oman

Today, in our article on the return policies of Mamas and Papas, we will address the following four points that will greatly contribute to the success of the purchase from Mamas & Papas:

The return and exchange policy of the Mamas and Papas site in Oman
How to return products from the Mamas and Papas site in Oman
How to contact customer services from the Mamas and Papas website in Oman
How to cancel orders from Mamas and Papas in Oman

Return and exchange policy from Mamas & Papas Oman

• The return and exchange policy of the Mamas and Papas site in Oman is characterized by flexibility, as any product can be returned easily with commitment and following the following conditions:
• Mamas and Papas in Oman accepts the return of any product for any reason within 30 days from the date of delivery of your order.
• Mamas and Papas in Oman will return the full value through the payment method used.
• Mamas & Papas in Oman does not refund delivery charges, as well as fees for paying cash on delivery.
• Mamas and Papas in Oman returns the value of the product in electronic balance to your account for orders paid for in cash upon receipt.
• Mamas and Papas in Oman do not accept the return of damaged and used products.
• In the case of receiving a damaged or different product, return the product using the product recall process from the Mamas and Papas website in Oman, and the product must be returned in the same condition that you received it within 45 days.
• In order to obtain a successful return from the Mamas and Papas site in Oman, you must return the product in its original packaging (original box) attached to the original confirmation request as well.
• Mamas and Papas in Oman does not accept the return of all products such as cosmetics, and products sold in sale offers are "exchangeable"
• Amber program points will be deducted upon purchases made on the Mamas and Papas website in Oman.
• Mamas & Papas in Oman has the right to monitor returns or reject orders from customers who have high levels of return.

How to return products from the Mamas & Papas Oman website

Simply, products can be returned from the Mamas and Papas site in Oman through 3 methods, which we will begin by mentioning:

The first way to return products from the Mamas and Papas Oman website:
Return the unwanted product to any Mamas and Papas store located and closest to you in Oman "except for furniture products"

The second method to return products from the Mamas and Papas Oman website:
Contact the Mamas and Papas store through customer service available in Oman, in order for the product to be received from the place it was delivered, and a fee equivalent to the delivery fee will be reimbursed unless the product arrived to you with a defect or by mistake. It should also be noted that this process takes 2-3 days.

The third method to return products from the Mamas and Papas Oman website:
The product should be shipped to one of the Mamas and Papas warehouses in Oman, but we recommend that you choose between the first and second methods.

How to contact customer services from Mamas & Papas Oman

The communication service from Mamas and Papas is characterized by the speed of responding to questions, inquiries and customer complaints, and the store's policy is keen to improve the user experience and develop the efficiency of services so that the customer has a wonderful shopping trip, and it is possible to communicate via mobile phone numbers in Oman, or e-mail to the store.

How to cancel orders from Mamas & Papas Oman

You can contact the website before executing the order to cancel or change the order, and the order will be returned free of charge and return the full amount paid, and in the case of the implementation of the order, you should wait for the product to be delivered and use the return process, and the store has the right to cancel the order if you have chosen to pay upon receipt and have not confirmed the order.

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