Return and exchange policy in addition to the method of canceling orders from the Ontime Oman

Because we know that the obsession of most online shoppers in Oman is the return and exchange policy in addition to the possibility of canceling orders, so in today's article we will address a group of points that revolve around the return and exchange policy from the Ontime website in the following Oman :
Terms of return and exchange from the Ontime website in Oman
How to return and exchange products from the Ontime website in Oman
How to cancel an order from the Ontime website in Oman

What are the terms of the return and exchange policy from Ontime Oman?

Realizing the Ontime website of the importance of providing distinguished services that help the online shopper to obtain their orders with the highest possible quality and image, and because in some cases there may be any change in the shopper's mood or dissatisfaction with the product, so the Ontime website provided The service of returning and exchanging products in an easy and safe way, through simple information that must be viewed:

• The returned or exchanged product must be returned within 14 days only.
• Ontime does not allow return of used or worn products.
• Returns must be in its original form, with all warranties and extras returned in the original box.
• Ontime refuses to return some products in accordance with health and safety laws, such as: underwear, lingerie, perfumes, accessories, cosmetics, toiletries, swimming equipment. "They can be returned in one case, which is a manufacturing defect."
• Ontime will verify the returned products on the same day, as it will directly transfer the returned amount via the used payment card, which may take 14 days for the funds to arrive in your account.
• It should be noted here that there are some services that cannot be refunded, such as the cost of shipping service, gift wrapping service and cash on delivery.
• Upon receipt of any defective product, "the matter includes products that the site does not allow to be returned", the site will return the full amount with shipping fees and other services.

What is the method of returning and exchanging products from the Ontime website in Oman?

We have learned about the terms of return and exchange from the Ontime website, where you can shop online from the website and benefit from the service of returning and exchanging products by complying with some conditions, but we will now mention how to return or exchange products from the website by following the following steps:

• Log in to your account on the Ontime website.
• Contact the Ontime Oman customer service team via e-mail or any other method that suits you, to submit a special request to the competent authority.
• When the order is completed, you must go directly to one of the Ontime store branches near you in Oman.
• You must bring a copy of the order confirmation "Site Message" when returning purchases with your personal card.
• When returning products through one of the Ontime branches in Oman, a gift card will be issued containing the refund amount to be used.

What is the method of canceling an order from the Ontime website in Oman?

If you do not feel any desire to get your order from the Ontime website before it reaches you, you can simply cancel the order and get the full amount of the product, in addition to the shipping fees, by following the following steps:

• Log in to your account on the Ontime website.
• Contact the customer service team via any of the communication methods, to cancel your order.

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